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How We Handle Your Privacy at asiaplay

We keep your account details, wallet transactions through DANA, OVO and GoPay, and personal information under strict internal controls.

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PRIVACY CONTACT PATHS

Reach Us About Your Data Requests

Have a question about what we store or want to exercise your data rights? Our support channels are ready to handle privacy-specific queries. Whether you want a data export, a correction, or full account deletion, reach out through any of the paths below and reference your registered email so we can locate your file quickly.

Live Chat Open live chat from the lobby or any page footer. Tell the agent your request is privacy-related and they will route it to the data team, who respond within the same session where possible.
Email Send your data request to our support email with the subject line 'Privacy Request' plus your registered username. We acknowledge receipt and action most requests within a few working days.
Account Settings Inside your account panel you can update personal details, unlink a wallet, or download a summary of your stored data directly — no need to wait for an agent if the change is straightforward.
HOW WE SAFEGUARD YOU

Data Handling, Storage and Your Rights

Privacy is not a side feature — it shapes how we build every part of the account flow. From the moment your DANA, OVO or GoPay deposit clears to the point you withdraw, here is what happens behind the scenes and what rights you hold over your information throughout that journey.

Encrypted Transfers

Every transaction between your wallet app and our system travels over encrypted channels. Your DANA, OVO or GoPay credentials never pass through our servers in readable form — we receive only a confirmation token.

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to understand page performance. You can disable non-essential cookies in your browser without losing access to deposits, withdrawals or account settings.

Account Security

Two-step verification is available on your account. When you log in from a new device, we send a one-time code to your registered phone before granting access to wallet functions or personal data screens.

Data Retention

Active account data stays on our systems while you use the platform. After you request closure, personal identifiers are removed and transaction records are anonymized within the retention window local compliance requires.

Your Right to Access

You can ask for a full export of your personal data at any time. We provide it in a standard readable format. If anything looks incorrect, request a correction through live chat or email and we update it promptly.

Your Right to Deletion

Want everything removed? Submit a deletion request and we begin the process after verifying your identity. Some anonymized transaction logs may remain where law requires, but nothing personally identifiable stays linked to you.

Common Questions About Your Data

Below are the questions we hear most from account holders in Jakarta and across Indonesia about how their information is stored and used. If your specific concern is not covered here, reach out via live chat or email.

We collect your name, email address, phone number, and the wallet identifier you link for DANA, OVO or GoPay. We also receive device-level technical data like IP address and browser type automatically during each session.

No. We do not sell or lease your personal information to advertising networks. Data is shared only with payment processors handling your e-wallet transactions and security vendors who help detect unauthorized access.

Your wallet credentials never reach our servers in plain text. Transactions use encrypted channels and we store only a confirmation token — the actual account numbers and PINs stay within your wallet app.

Yes. Open a request through live chat or email with your registered username, or use the data export option inside account settings. We deliver the file in a standard format you can read on any device.

Once you request closure, we remove personal identifiers and anonymize transaction logs within the retention window that local compliance obligations require. Nothing personally identifiable stays linked to your name after that period.

We use session cookies for login persistence and analytics cookies for page performance. You can disable non-essential cookies through your browser settings without affecting deposits, withdrawals or core account functions.

Log into your account panel and edit your details directly, or contact live chat with the subject 'Data Correction' and specify what needs updating. Changes are applied after a quick identity check.

Yes. Enable it in account settings. Each time you log in from an unrecognised device, we send a one-time code to your registered phone before granting access to wallet functions or personal data screens.

If we detect unauthorized access to personal data, we notify affected account holders through their registered email and phone, explain what information was involved, and outline the steps we are taking to contain it.

Yes. Our data practices comply with applicable regulations in eligible regions. Where local law requires specific retention periods or imposes additional disclosure obligations, those take priority over our internal defaults.

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